Digital Products / Ebooks
All digital products and ebooks are final sale. Because digital products cannot be physically returned, we do not offer refunds, returns, or exchanges after purchase or download.
If you experience a problem accessing or downloading your digital purchase, please contact us at hello@subconsciouslyme.com so we can help resolve the issue.
Physical Books
Physical books may be returned or replaced if they arrive:
- Damaged
- Defective
- Incorrect
- Missing from the order
Customers must contact us within 5 calendar days of delivery and provide their order number, a description of the problem, and photographs of the damaged item when applicable.
Once the return is approved, we will provide instructions for returning the item.
Return Shipping
The customer is responsible for return shipping costs unless otherwise stated. If an item was damaged, defective, or incorrectly shipped, we can address the issue after reviewing the claim.
Non-Returnable Items
The following are not eligible for return or refund:
- Used or worn books
- Books with minor printing or color variations
- Accidental purchases
- Digital products or ebooks
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders returned because of an incorrect or incomplete address. Additional purchase and shipping charges will apply if an order needs to be reshipped due to customer providing incorrect or incomplete address.
Delivery Responsibility: Customers are responsible for ensuring that someone is available to receive their package or that the delivery location is secure. Subconsciously ME is not responsible for packages that are lost or stolen after the carrier confirms delivery, including situations where no one was home or the package was left unattended.
Contact:
hello@subconsciouslyme.com